Last Updated: September 16, 2026
Source One Business Services, LLC (“Source One,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, communicate with us, use our services, or otherwise interact with Source One.
Information We Collect
We may collect personal information that you provide directly to us, including your name, company or organization name, email address, telephone or mobile number, mailing address, account or service information, and information contained in communications or support requests you send to us.
When providing information technology, communications, or other business services, we may also receive information necessary to provide, administer, support, secure, and maintain those services.
Our website and related systems may automatically collect certain technical information, such as IP address, browser type, device information, referring pages, pages visited, and other information ordinarily collected through website logs, cookies, and similar technologies.
How We Use Information
We may use information we collect to:
- Provide, operate, maintain, and support our products and services.
- Respond to inquiries, service requests, and technical support requests.
- Communicate with customers and authorized contacts regarding their accounts or services.
- Send operational alerts, service notifications, outage information, restoration notices, and other requested or authorized communications.
- Process transactions and administer our business relationships.
- Maintain the security, reliability, and integrity of our systems and services.
- Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity.
- Comply with applicable laws, regulations, contractual obligations, and legal processes.
- Improve our website, services, and business operations.
How We Share Information
We do not sell personal information.
We may disclose information to service providers, vendors, telecommunications carriers, hosting providers, professional advisers, and other parties when reasonably necessary to operate our business, provide our services, fulfill customer requests, protect our systems or rights, or comply with legal obligations.
These parties may receive only the information reasonably necessary to perform services on our behalf or as otherwise permitted by law.
We may also disclose information when we believe disclosure is reasonably necessary to comply with applicable law, regulation, subpoena, court order, or other legal process; to investigate or prevent fraud or security incidents; or to protect the rights, property, or safety of Source One, our customers, or others.
If Source One is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.
SMS/Text Messaging Privacy
Source One may offer SMS/text messaging for operational monitoring alerts, account and service notifications, customer support communications, outage notifications, service restoration notices, and other informational messages requested or authorized by recipients.
Participation in our SMS messaging program is voluntary. Message frequency may vary depending on system events, service conditions, and customer support activity. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information provided below.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
We may share personal information, including your mobile number, SMS opt-in information, or consent status, with service providers that assist us in providing our messaging services, including messaging platform providers, telecommunications carriers, telephone companies, and other vendors involved in the delivery and operation of text messaging services.
Any categories of information sharing described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent except where sharing is necessary to provide the messaging service or as required by law. SMS opt-in data and consent will not be shared with third parties for promotional or marketing purposes.
Consent to receive SMS messages is not a condition of purchasing goods or services from Source One.
Cookies and Website Technologies
Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, analytics, or user experience.
Your browser may allow you to control or disable cookies. Disabling certain cookies may affect the operation or functionality of portions of the website.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmission or electronic storage is completely secure, however, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain our business and customer relationships, fulfill the purposes described in this Privacy Policy, comply with legal and contractual obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the nature of the information and the services involved.
Third-Party Websites and Services
Our website or communications may contain links to websites, applications, or services operated by third parties. Source One is not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of those third parties before providing personal information to them.
Children’s Privacy
Our services are intended for businesses and their authorized users and are not directed toward children. We do not knowingly collect personal information from children through our website for the purpose of providing our business services.
Your Choices and Requests
You may contact us to request that we update or correct personal information you have provided to us, subject to applicable legal, contractual, security, and record-retention requirements.
You may unsubscribe from SMS messages by replying STOP to a message. For assistance with SMS messaging, reply HELP or contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, legal requirements, or other circumstances.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or our SMS messaging program, please contact:
Source One Business Services, LLC
Phone: 410-750-1720
Email: contact@s1services.com
For information technology support requests, you may also contact: support@s1services.com
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